How do I activate my Bring Your Own Device (BYOD) with Silvercell?

If you ordered eSIM

Every new BYOD eSIM line must be activated in My Account. This applies to eSIM-only orders and orders that also include a phone, physical SIM, or accessory that will be shipped.

Click MY ACCOUNT and sign in with your Verification PIN. Under My Lines, find the line you want to activate and select ACTIVATE NOW when it is available.

Before continuing, please make sure the phone is connected to the internet so it can securely download your new service. You can use your home Wi-Fi or your existing phone service if your old service is still active.

When the phone is connected to the internet, select CONTINUE in the activation pop-up. To activate later, select CANCEL to close the pop-up.

Wait for My Account to confirm that your service is active. Then follow the Programming Your Phone instructions. Look for a notification from YNP (Your New Provider), or add an eSIM through your phone's settings. Follow the steps for your phone: Android, iPhone 12 or earlier, or iPhone 13 or newer.

If you need the backup method, select BACKUP METHOD in the programming pop-up for QR-code instructions. You can also use the QR code below after My Account confirms that your service is active.

If you ordered a physical SIM

Power the phone off before you begin. With the phone still off, insert the Silvercell SIM card once it arrives. Then power the phone on and connect it to the internet. You can use your home Wi-Fi or a trusted public Wi-Fi service available in your area.

Click MY ACCOUNT. Enter the account email address or primary phone number and click Send my PIN. We send the Verification PIN to the email address on the account. If there are active lines on the account, it is also sent by text to the primary phone number. Enter the 6-digit PIN and click Verify PIN.

Under My Lines, find the line that is ready to activate and select ACTIVATE NOW. Read the preparation instructions, then select CONTINUE when the phone is connected to the internet. To activate later, select CANCEL to close the pop-up.

After My Account confirms that your service is active, follow the Programming Your Phone instructions. Allow the phone 4–5 minutes to finish programming and show signal bars. If you do not see signal bars, turn the phone off and back on, or turn airplane mode on for 30 seconds and then off. Allow a few more minutes, then place an outgoing call to verify service.

Would you like assistance?

If you would like assistance with anything such as transferring an existing number to Silvercell or help with your phone, simply use the SilverService chat or message option.