Inside Silvercell’s SilverService: The New Benchmark for Exceptional Support

At Silvercell, we believe customer support should always be personal, patient, and truly helpful. That is why we created SilverService℠, our top commitment to providing Certified Senior Advisor customer support for older adults. Every interaction is built around understanding the unique needs of our customers and helping them enjoy their service and lower monthly bill.

What Is SilverService?

SilverService means that our highly trained, 100% U.S.-based customer support team has been trained by a Certified Senior Advisor. This ensures that every member of our chat team is always ready to communicate clearly, patiently, and professionally with older adults. Just they way we we would all like to be treated!

Here is what sets SilverService apart:

• 100% U.S.-Based Support: Silvercell is owned and operated in the Midwest, with headquarters in Tennessee. You always talk to one of our own employees, never a third-party overseas agent or AI bot.
• Quick, Real Help: Minimal hold times and no confusing transfers. One person handles your question from start to finish.
• Specialized Training: Every support team member is trained by a Certified Senior Advisor to ensure excellent experience for seniors.

Why Silvercell Uses Chat for Customer Support

At Silvercell, we offer chat-based customer support because it really is more convenient and effective. Let us show you why:

• Go at your own pace. You can read and reply when ready without feeling rushed. This also gives you time to think through our replies and not have to try to remember or jot everything down.
• Keep your phone free. Since you can chat with our customer support on your computer or tablet, you can carry out the steps on your phone while getting help. Also, if you need to restart your phone when troubleshooting, you won’t be disconnected from your chat.
• Never forget a step. Every chat is typed down so you can scroll back through your conversation and take your time reading through it. Plus, you can request the full transcript by email to review anytime or send to others to review.
• Clear and accurate communication. Everything is typed, so there isn’t any confusion or misheard instructions.

Going Beyond Standard Customer Support

Silvercell goes further than most companies that only assist with billing or basic questions. Our Silverservice customer support team will help with both your service and your phone.

Our team can:

• Help you place an order or update your account.
• Provide free technical support for your phone and service.
• Use secure screen sharing to walk you through steps in real time.
• Guide you with online phone tutorials, an easy online tool that visually demonstrates how to use your phone’s features which can easily be found on our FAQ page.

Free technical support means you can always reach out to us for assistance with setup, photos, contacts, or accessibility features without any extra cost.

Real People. Real Help. Real SilverService.

At Silvercell, you never talk to a bot or overseas call center. Every chat connects you to a real, U.S.-based employee trained by a Certified Senior Advisor. Our SilverService approach guarantees that every customer gets respectful, professional, and personalized support.

That is the Silvercell difference —customer support for seniors, delivered with care, clarity, and confidence.