Why can’t I activate my eSIM?

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If you’re having trouble activating your eSIM, first ensure your device’s software is up to date, as outdated software can cause issues. Check that you’re connected to a stable Wi-Fi network, as a weak connection can interfere with activation. Try restarting your device, as this can resolve many minor glitches.

If you’re still having trouble, you can reach out to Silvercell’s 100% U.S. based live chat agents by clicking on the “Chat With Us” button at the bottom of this page or by clicking here. Agents are available from 8am – 9pm CST Monday through Friday and from 10am – 6pm CST Saturday through Sunday (excluding holidays).