Why can’t I activate my eSIM?

Use these instructions when My Account shows that your line uses eSIM. Eligible phones purchased from Silvercell use their preinstalled physical SIM by default; phones that only support eSIM use eSIM. Customers bringing their own phone can still choose an available eSIM option.

If you're having trouble activating your eSIM, first ensure your device's software is up to date, as outdated software can cause issues. Check that you're connected to a stable Wi-Fi network, as a weak connection can interfere with activation. Try restarting your device, as this can resolve many minor glitches.

If you're still having trouble, you can reach SilverService by using the chat or message option below or by clicking here. Our 100% U.S. based live agents are available from 8am - 9pm Central Time Monday through Friday and from 10am - 6pm Central Time Saturday through Sunday (excluding holidays).