How do I change or reset my password?

Silvercell does not use a password for My Account. Each time you sign in, we generate a one-time Verification PIN and send it to the email address on the account. If there are active lines on the account, the PIN is also sent by text to the primary phone number.

To sign in:

1. Click MY ACCOUNT.
2. Enter the account email address or primary phone number and click Send my PIN.
3. Check the account email for your PIN. If the account has active lines, you can also check the text sent to the primary phone number.
4. Enter the 6-digit PIN and click Verify PIN.

You do not create or reset a password. A new PIN is sent each time you sign in. For how long a PIN lasts and when you can request another one, see How does the Verification PIN work?.

If you don’t see the email or text within a few minutes, be sure to check your spam or junk folder. If you’re still having trouble, our support team is happy to help. To chat with the SilverService team, simply use the SilverService chat or message option. If you don't see this: CLICK HERE.