How do I activate my new phone with Silvercell?

If your phone purchased from Silvercell supports a physical SIM, we use the SIM card already installed in the phone for activation. You do not need to download an eSIM or scan an eSIM QR code. Phones that only support eSIM use eSIM instead. My Account shows the instructions for the activation method used on your line.

For a replacement phone on an existing line, open Equipment change pending for that line in My Account. Select YES when asked whether you received an order from Silvercell, choose the received phone and follow the confirmation instructions. Your existing phone stays active until you confirm the replacement. For brand-new service, follow the Activate Now steps below.

Step 1

If your phone uses a physical SIM, leave the preinstalled SIM card in place. If My Account shows eSIM, power your phone on and connect it to Wi-Fi before continuing. A phone using a physical SIM does not need Wi-Fi for activation.

Step 2

Click MY ACCOUNT. Enter the account email address or primary phone number and click Send my PIN. We send the Verification PIN to the email address on the account. If there are active lines on the account, it is also sent by text to the primary phone number. Enter the 6-digit PIN and click Verify PIN.

Step 3

Under My Lines, find the line that is ready to activate and select ACTIVATE NOW. Read the preparation instructions for your activation method, then select CONTINUE when you are ready. To activate later, select CANCEL to close the pop-up.

Step 4

Wait for My Account to confirm that your service is active, then follow the Programming Your Phone instructions for your phone. If your phone uses a physical SIM, allow 4–5 minutes for it to finish programming and show signal bars. If you do not see signal bars, turn the phone off and back on, or turn airplane mode on for 30 seconds and then off. Allow a few more minutes for the connection to complete.

Step 5

Make a test call to verify service is working.

Would you like assistance?

If you would like assistance with anything such as transferring an existing number to Silvercell or help with your phone, simply use the SilverService chat or message option.