Why am I having trouble connecting to hotspot?

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Having issues with Hotspot? To troubleshoot your issue, please make sure you are in an area with coverage. Then, follow these three steps while checking for success after each step is complete:

1. Airplane Mode: Turn ON Airplane mode in your phone for 30 seconds. Then turn Airplane mode OFF and watch for the phone to get signal. When the phone has signal, see if Hotspot is working.
2. Restart Phone: Simply power the phone off, wait 1-2 minutes and then power it back on. Once the phone has signal, see if Hotspot is working.
3. Reset Network Settings: From your phone, go to Settings, and locate Reset Network Settings or Reset Wi-Fi, mobile, and Bluetooth (in some models). Perform this reset and then allow the phone to get signal again. Once signal is available, see if Hotspot is working.

If the above does not work, please chat with a U.S. based Silvercell live agent by clicking on the red “Chat With Us” button at the bottom of the page or clicking here.