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Can I return an accessory at Silvercell?

Category: Our Warranties & Returns

Can I return an accessory at Silvercell?

Home > Our Warranties & Returns

Due to the extremely low retail price of Silvercell accessories, accessories orders are nonrefundable unless returned unopened and in conjunction with a 30-day Satisfaction Guarantee account cancellation. Silvercell doesn’t replace or exchange any accessory purchases.

If you have any questions, please click the red “Chat With Us” button at the bottom of the page or click here to be connected to our 100% U.S. based Customer Support team. They are available for live chat from 8am until 9pm Monday – Friday and 10am until 6pm Saturday & Sunday.

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If you activated using an eSIM-enabled phone and if it did not begin the activation process on its own, please check your email for final setup instructions to complete activation on your device. Note: YNP (Your New Provider) will be the provider name.

If you activated with a physical SIM card, make sure it’s properly inserted into your phone. Once you restart your device, you’re all set!

What’s an eSIM?

An eSIM is a digital version of a SIM card that lets your phone connect to our network—no need to wait for one in the mail or insert one manually.

It’s fast, secure, and easy to set up.  If your phone is eSIM compatible, activating is simple.