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What is the warranty for a new phone?

Category: Our Warranties & Returns

What is the warranty for a new phone?

Home > Our Warranties & Returns

For a new phone, there is a one-year warranty period (from the purchase date) between the owner of the phone and Silvercell.

Our warranty covers defects in materials or workmanship. It does not cover:

  • Defects arising from damage
  • Normal wear-and-tear or aging
  • Visible, accidental physical damage
  • Liquid damage
  • “Rooted” or “modded” devices.
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Your service is now active!

If you activated using an eSIM-enabled phone and if it did not begin the activation process on its own, please check your email for final setup instructions to complete activation on your device. Note: YNP (Your New Provider) will be the provider name.

If you activated with a physical SIM card, make sure it’s properly inserted into your phone. Once you restart your device, you’re all set!

What’s an eSIM?

An eSIM is a digital version of a SIM card that lets your phone connect to our network—no need to wait for one in the mail or insert one manually.

It’s fast, secure, and easy to set up.  If your phone is eSIM compatible, activating is simple.