To cancel an order your made, you can simply chat with our 100% U.S. based live chat agents and they will be able to complete this for you.
To chat with us, simply click on the red “Chat With Us” button in the lower right hand corner of your screen.
If you activated using an eSIM-enabled phone and if it did not begin the activation process on its own, please check your email for final setup instructions to complete activation on your device. Note: YNP (Your New Provider) will be the provider name.
If you activated with a physical SIM card, make sure it’s properly inserted into your phone. Once you restart your device, you’re all set!
An eSIM is a digital version of a SIM card that lets your phone connect to our network—no need to wait for one in the mail or insert one manually.
It’s fast, secure, and easy to set up. If your phone is eSIM compatible, activating is simple.
