Frequently Asked Questions

Frequently Asked Questions

Need to contact us? We are here to help!

Silvercell’s 100% U.S. based live chat agents are available from 8am – 9pm CST Monday through Friday and from 10am – 6pm  CST Saturday through Sunday (excluding holidays). If you have not used online chat before, it is a snap.

To chat with us, simply click on the red “Chat With Us” button in the lower right hand corner of your screen. You can also click here to contact us and start a chat.

You can also email us for help at [email protected] and we will respond as soon as possible.

    Phone Help Made Simple

    Need a little guidance with your phone? We’re here for you. Learn how to fix common issues, master everyday tasks, and get more comfortable using your phone — one easy step at a time.

    Shopping Cart

    Your service is now active!

    If you activated using an eSIM-enabled phone and if it did not begin the activation process on its own, please check your email for final setup instructions to complete activation on your device. Note: YNP (Your New Provider) will be the provider name.

    If you activated with a physical SIM card, make sure it’s properly inserted into your phone. Once you restart your device, you’re all set!

    What’s an eSIM?

    An eSIM is a digital version of a SIM card that lets your phone connect to our network—no need to wait for one in the mail or insert one manually.

    It’s fast, secure, and easy to set up.  If your phone is eSIM compatible, activating is simple.